Frequently Asked
Questions
What materials do you use?
Each product page lists the material details available for that piece. Contact us if you need more information before ordering.
How long does shipping take?
Delivery timing depends on your location and order status. We will share the available delivery details when your order is confirmed.
Can I return or exchange an item?
Please read our terms and conditions or contact us with your order number so we can review your request.
How do I track my order?
Use your order number on our tracking page. You can add your email address to see further details.
Do you offer gift packaging?
Please contact us before ordering to ask about the available packaging options.
How do I care for my jewelry?
Keep pieces dry and store them separately in a soft pouch. Follow any material-specific care details shown on the product page.
Do you offer international shipping?
Please contact us with your destination before ordering so we can confirm what is available.
What payment methods can I use?
Checkout shows the payment methods currently available for your order, including Cash on Delivery and supported digital payment options.
How do I choose a size?
See our size guide and the details on each product page. Contact us if you need a measurement before ordering.